Our beautiful gift baskets are shipped from our warehouse in Missouri, and Ground Shipping to the Continental USA is always free! When ordering, please ensure that all information is complete (such as apt. #), and correct to ensure prompt delivery. Each Gift Basket is hand made at time of order and is carefully packaged so that it arrives in perfect condition. Depending on the item you ordered, the package can sometimes be quite large and heavy, which explains some next day delivery higher prices. Our main objective is that your Gift Basket is delivered in it’s original condition! Your Gift Basket is shipped via UPS, and on special occasions (PO Boxes, APO/FPO and International Addresses), via USPS.

On each item page, you will find a drop down menu with shipping options (for addresses to Contiental USA, Canada and APO/FPO) to chose from. The first option is Ground Shipping, which is free with any order to Continental USA. If you chose this option, your order will be shipped within 1 to 2 business days after payment has been received. Delivery time is between 2 to 6 days depending on the destination. The other possible options are; USA 3 Day Shipping, USA 2 Day Shipping, USA Next Day Delivery, Canada and APO/FPO. Those options have an extra cost, which the exact amount is stated next to each one of them. If you chose any of those options and you place your order before 11 AM CST, your order will be shipped that same day. If you place your order after 11 AM CST, your order will ship the next business day. There is no shipping or delivery on Saturdays, Sundays and Holidays. Orders placed on those days will ship the next business day. Once your order has been shipped, the UPS or USPS tracking number will be send to the email address you provided when placing your order. If a shipping option is not listed in the drop-down menu, it means that this option is not available (ex: a Fruit Gift Basket can only be shipped 2 Day Shipping or Next Day Delivery, and is only available for shipping to Continental USA). No delivery date is guaranteed unless the Next Day or 2nd Day shipment method is chosen. However, we will use our best efforts to deliver on or near the 'Desired Delivery Date' chosen at the time your order was placed. It is not possible for any carriers to call the intended recipient prior to making a delivery. In addition UPS will not guarantee a specific delivery time of the day. Deliveries are scheduled to arrive by the end of the business day.
 

Shipping to Canada

Our Gift Baskets, except for those containing Fruit, Cookies, Candy Bouquets or any other perishable items, are available for shipping to Canada. When an item is available for Canada shipping, this option will be offered in the drop-down menu of each item page. Shipping to Canada is via UPS or USPS and takes from 5 to 7 days. Once your order has been shipped, the shipping tracking number will be send to the email address you provided when placing your order.

International Shipping (Hawaii, Alaska, Puerto Rico and other countries)

Our Gift Baskets, except for those containing Fruit, Cookies, Candy Bouquets or any other perishable items, are available for International Shipping. Please contact a Sales Representative with product SKU # and destination details for a shipping rate quote.

Shipping to PO Boxes (USA only), APO and FPO Addresses

Shipping to P.O. Boxes, APO and FPO addresses is possible through USPS, except for Gift Baskets containing Fruit, Cookies, Candy Bouquets or any other perishable items. Items available for APO/FPO will show this option in the drop down menu. If an item says it is available to International but APO/FPO is not in the drop down menu, please contact a Sales Representative with product SKU # and destination details for a shipping quote. These gifts are shipped within 1 to 2 business days, and cannot be shipped the week prior and during a holiday. We will ship the first business day after the holiday itself. Note that no claims can be filed or refunds issued for loss, damaged or late delivery for any shipments through USPS.

Shipping to more than one address

If you order more than one item and have more than one shipping address, in the 'Ship To' field of the check out page, please fill in the address for the first item. You can add the additional address(es) in the comments box, or you can send us an email.

Perishable Products

All Gift Baskets containing fresh fruit or perishable food products must be shipped via 2nd or next day shipping and are only available for the Continental USA.

Incorrect or incomplete address, recipient refusal

If an address correction is needed or a package is returned to us due to an incorrect or incomplete address, or recipient refusal or non-availability, a $20.00 fee and the returned shipping charges will apply in addition to a 20% restocking fee. If you wish your Gift Basket to be re-shipped, the new shipping charges will apply.

Address correction

In the event you need to make an address correction, you must contact us before 11 AM CST on the day the gift is scheduled to ship.

Canceling/Changing your order

If you need to change or cancel your order, you must contact us as soon as possible and no later than 11 AM CST on the day the gift is scheduled to ship. Once your order as been shipped, no change or cancellation are allowed.

‘Late delivery’ claims must be filed via email within 3 days of the receiving day. No claim will be honored if a late delivery is due to an incorrect or incomplete address. ‘Damage’ claims must be filed via email within 3 days of the gift being received and no refund will be offered if the gift is not available for pick up and/or inspection by UPS.
 

Substitutions and returns

To ensure timely delivery and freshness or your gift, there are times when it is necessary to make substitutions (during hot weather months, chocolate items are substituted with hard candy). Be assured that any replacement item is of equal or greater value than the original item. Also, not all packaging may look identical to the products photographed as designer packaging can vary. With this in mind, please be aware that a substitution or variance in flavor or packaging does not justify an item being returned. If for any reason other than damages or errors on our part, a gift is returned, it is at your own expense plus an additional 20% restocking fee. If we have committed an error, we will retrieve the gift and refund it in full or re-ship it. If you wish to return a gift simply because you are not satisfied, you may do so at your own expense within 7 days of receiving the gift. The gift must be returned undamaged and in its original condition for a refund to be issued. Only the amount of the gift, not including the shipping amount, may be refunded.
 

Payment

We accept Visa, MasterCard, American express, Discover and PayPal. All orders must be paid in full before it can be shipped.